Taste success

Observify keeps restaurant branding simple

How do I manage what customers are saying in restaurant reviews online, and make sure I have a great reputation?

The customer is always right (even if they’re not). See review sites and food blogs as marketing for your restaurant - and a tool for comparing yourself to competitors. Observify shows you how visitors affect your reputation, so you can focus on doing what you love.

Be the place everyone recommends

Restaurant reviews have a lot of influence - whether from an everyday diner tweeting about their lunchtime visit, or a piece from a renowned food critic.

Observify helps restaurants to stay on top of loyal guests and new customers. An easy-to-use monitoring tool, it gets you up to speed on what people say, and puts you in prime position to engage them.

Everyone benefits

CMO & marketing department

  • Build and promote brand loyalty.
  • Drive campaigns and acquire new customers.
  • Engage with customers on an entirely new and intimate level.

Restaurant owners & operators

  • Identify ways to attract new customers.
  • Turn doubters into loyal patrons.
  • Engage with your employees.
  • See how you stack up against the competition.

COO & operational team

  • Make confident, strategic decisions.
  • Prioritize actions on a restaurant location level.
  • Uncover hidden issues and opportunities.
  • Improve the customer experience.

Regional & general managers

  • Deliver a consistent brand experience.
  • Measure, track and compare restaurant performance.
  • Resolve location specific issues.
  • Address customer complaints.
  • Train staff more efficiently.