Customer Support Agent

Observify is an industry leader in online media monitoring and analysis, providing companies with market insights, customer satisfaction metrics and business related information.

Monitor what customers are saying about your brand on social media, news, blogs and much more. Monitor what your competition is doing. Observify is easy social media & web monitoring.

We are looking for:

A Support Agent that will be providing excellent service to our customers and contributing to the continuous improvement of the Observify platform. You will be working closely with our Customer Success and Engineering teams, to ensure not only that our customers successfully work with Observify, but also that the tool meets their continuously developing needs.

The Customer Support Agent will provide support to Observify's users ensuring client satisfaction. The Agent will possess proper knowledge of the company's products and services in order to train customers, answer on their requests and also recognise when to escalate issues to other departments. The Agent will also identify trends and patterns that will support our executive level employees on their decisions.

Observify offers an exciting career path with plenty of International opportunities for personal and professional growth in the european capital of technology, Stockholm.

Your skills:

  • Strong communication and relationship building skills.
  • Passion for and strong knowledge of Social Media for businesses
  • A natural enthusiasm for resolving problems and love of providing exceptional customer service
  • Fluent in English & any Nordic language.
  • Keen interest in technology, good computer skills.
  • Bachelor degree or equivalent will be a plus.
  • Previous customer support experience, at least 1-2 years. Experience within software/ SaaS industry will be a plus.

We are offering:

  • Fun and international work culture.
  • Continuous training and mentoring.
  • Competitive salary model (basic and performance bonuses).
  • Global career opportunities.
  • Great coffee, snacks and fun company events!

If you have any questions or concerns, do not hesitate to contact us.

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