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Customer Support Intern

Observify is an industry leader in online media monitoring and analysis, providing companies with market insights, customer satisfaction metrics and business related information.

Monitor what customers are saying about your brand on social media, news, blogs and much more. Monitor what your competition is doing. Observify is easy social media & web monitoring.

We are looking for:

Highly driven individuals, preferably recent graduates that are hard working, enthusiastic, positive and motivated, as there will be a unique opportunity to turn this position into a full time employment.

The Customer Support Intern will provide support to Observify's users ensuring client satisfaction. The Intern will possess proper knowledge of the company's products and services in order to train customers, answer on their requests and also recognise when to escalate issues to other departments. The Intern will also identify trends and patterns that will support our executive level employees on their decisions.

The ideal candidate should have a strong understanding in new media/social media, be a team player, and excited to learn about a variety of industries.

Depending on the candidate's individual strengths and personal development, the period of our trainee program will be between 6-18 months.

Observify offers an exciting career path with plenty of International opportunities for personal and professional growth in the european capital of technology, Stockholm.

Your skills:

  • Strong communication and relationship building skills.
  • Fluent in English & any Nordic language.
  • Keen interest in technology, good computer skills.
  • Bachelor degree or equivalent will be a plus.
  • Previous customer support experience will be a plus.

We are offering:

  • Fun and international work culture.
  • Continuous training and mentoring.
  • Competitive salary model (basic and performance bonuses).
  • Global career opportunities.
  • Great coffee, snacks and fun company events!

If you have any questions or concerns, do not hesitate to contact us.

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By clicking the “Apply” button I accept that my personal details will be kept and used for recruiting purposes according to Observify's terms of use.